WE ARE USUALLY ASKED ABOUT

Where is your product made?

Jewelry is designed and handmade under the warm San Diego sunshine. SoCal vibes!

My bracelets are stackable, but are my coupon codes?

We believe in the Law of Abundance which is why we give very generous discount codes.  One at a time is all you’ll need! BONUS: Spend over $100 and get FREE shipping on top of your coupon code. Talk about stacking 😉

I fell in love with one of your pieces, but I no longer see it on the site. Can I still order it?

There might be a certain stone attracting itself into your life. All of our stones are natural and hard to come by, hence why each piece is a limited edition. If you want us to try to find a stone for you, please contact  info@cynthiacatherinecollection.com and we’ll try to find it for you! Join our newsletter to stay updated on what stones we have coming in and which ones are almost gone.

What sizes are the bracelets?

Womens bracelets are a standard 8”. Men’s bracelets are 9”.

Is my jewelry waterproof?

These products are made from  the earth’s natural stones. Just like the earth, wear and tear will take a toll on your jewelry. Avoid water contact. Do not wear when swimming, washing hands or in the water. Contact with chemicals from skincare products or soaps can cause discoloration.

How do I clean my jewelry?

Just like the earth erodes, the natural stones, silvers, and gold can tarnish if scratched or roughed around. Keep your Cynthia Catherine Collection in the soft pouch it was mailed in. Feel free to shine and spruce up your piece with a soft cloth. Don’t use commercial jewelry cleaner or ultrasonic jewelry cleaners as the chemicals are harsh on our materials.

What should I do if my jewelry breaks?

We have a 1 year warranty on all items. You will be eligible for a replacement if your item breaks within 1 year of your purchase. Please send us your name, shipping address, order number (if available), and a picture of your damaged item. We will send you a replacement.

**Please note: If a bracelet is in any way altered, we will NOT replace it.

How much does shipping cost?

Standard Shipping is between $3 – $8 depending on your proximity to San Diego on all orders shipping within the U.S.  Free shipping is offered on all orders U.S. orders $100+. International shipping is between $20 and $45 and free on all orders $150+

How long will my order take?

We ship all of our packages out of San Diego, California.  Delivery times are based on your proximity to San Diego.

Standard Shipping (U.S.): 5- 14 business days + processing time

International Shipping: 10-25 business days + processing time

Orders will take between 2 – 5 days to be processed. Each item is handmade and packaged with love. It’s worth the wait! 🙂

What if I need my jewelry ASAP?

For rush orders, contact  info@cynthiacatherinecollection.com and we’ll do our best to help out!

Ooops! I got the wrong item!

Contact info@cynthiacatherinecollection.com and we’ll do whatever it takes you keep the vibe game strong.

I can’t find my package! What should I do?

If you have not received your order within the timeframe established for U.S. shipping here or international shipping here, you might want to check with your neighbors to ensure the package wasn’t mistakenly placed nearby.  Occasionally, carriers leave a package at a door nearby in error.

If you’re unable to locate the package, contact  info@cynthiacatherinecollection.com and provide us with your name, shipping address, the email used to place your order, and order number.  We’ll look into the matter as soon as possible!

How do I return my order?

If you are not completely satisfied with your purchase, it may be returned within 30 days of the order delivery date. All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment.

Sale items are not returnable or refundable.

How do I return my order if I ordered from outside the US?

Please email info@cynthiacatherinecollection.com. We accept returns for unused merchandise within 30 days of receiving your order. International customers must cover return shipping cost.

 

For your security, please return your gift with an insured courier (FedEx, UPS, or USPS Parcel Post) and hold onto your mailing receipt. We’re  not responsible for items damaged or lost in transit.

 

Please ship your item(s) to:

 

Cynthia Catherine Collection

1855 Diamond Street #5-311

San Diego, Ca 92109

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